About You - Customer Satisfaction Survey

Customer Satisfaction Survey

BMC Office Furniture recently completed an installation of office furniture at your site. Will you please take a few moments from your busy schedule to fill out the following questionaire? Be candid and let us know what you liked and disliked. This information will be fully evaluated in order for us to improve our services to you, our valued customer.

Name

Company

Address

Invoice #

Please rate your satisfaction in the following areas based on your experience with us.

Salesperson:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

Design & Specification:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

Project Management:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

Order Entry:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

Installation:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

Overall Product Quality:	Very Satisfied	Satisfied	Average	Needs Improvement	Dissatisfied
Comments

How can we improve your experience?

Any additional comments?

320 East Gibson Street Scranton, PA 18509	421 N. Pennsylvania Ave. Wilkes-Barre, PA 18701
570.344.1295 fax 570.346.8592	570.829.7098 fax 570.829.2575